The right job,
right in front of you!
Find a Job
Vacancies

Junior IT Service Desk Agent [K-181001-4155]
[Posted on: 1st October, 2018]
 
Details about the company recruiting
Description:
Unser Kunde plant, realisiert und betreibt komplexe IT-Lösungen.
Line of business:
Information technology/Telecom
 
Details about the job
Type of position:
Permanent
Quota:
100%
Duties :
  • Providing first level support to the customers by phone, e-mail or remotely
  • Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
  • Troubleshooting and resolving owned incidents and applying corrective actions
  • Restoring the degraded service’s quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  •  Process owned Service Requests
  • Informing customers of service status
Location :
Bern Region
Category :
1st Level Support / Helpdesk
Start of employment:
nV
 
Applicant profile required
Skills:
  • Swiss federal diploma in IT or equivalent
  • Minimum of 3-5 years of professional experience in an equivalent position
  • Team spirit;
  • Customer and Service oriented;
  • Ability to work under pressure;
  • Dynamic
  • Mother tongue French or German, English speaking a must, third language spoken a plus;
  • Precise and rapid diagnosis ability;
  • Procedure-oriented work;
  • Sensibility to the ITIL approach;
  • IT generalist orientation;
  • Priority management skills
Languages :
de - Deutsch/German(Native)
en - Englisch/English(Fluent)

 

Are you interested? We are looking forward to receive your application.


 
   
   
   
Print this page
 
Similar Jobs: (520)

Customer Care Agent Junior 100%
Bern Region | Permanent
Junior IT Service Desk Agent
Bern Region | Permanent
ICT Supporter/in ServiceDesk (1st Level)
North Switzerland (BS BL AG SO) | Permanent
IT Rollouter / Techniker
Zurich Region | Temporary
Sign-up to get free job alerts by email

Email Subscription