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Junior IT Service Desk Agent [K-181001-4155]
[Posted on: 1st October, 2018]
Details about the company recruiting
Unser Kunde plant, realisiert und betreibt komplexe IT-Lösungen.
Line of business:
Information technology/Telecom
Details about the job
Type of position:
Duties :
  • Providing first level support to the customers by phone, e-mail or remotely
  • Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
  • Troubleshooting and resolving owned incidents and applying corrective actions
  • Restoring the degraded service’s quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  •  Process owned Service Requests
  • Informing customers of service status
Location :
Bern Region
Category :
1st Level Support / Helpdesk
Start of employment:
Applicant profile required
  • Swiss federal diploma in IT or equivalent
  • Minimum of 3-5 years of professional experience in an equivalent position
  • Team spirit;
  • Customer and Service oriented;
  • Ability to work under pressure;
  • Dynamic
  • Mother tongue French or German, English speaking a must, third language spoken a plus;
  • Precise and rapid diagnosis ability;
  • Procedure-oriented work;
  • Sensibility to the ITIL approach;
  • IT generalist orientation;
  • Priority management skills
Languages :
de - Deutsch/German(Native)
en - Englisch/English(Fluent)


Are you interested? We are looking forward to receive your application.

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